1. The 2026 “Exit Condition” Checklist
To get a full refund, the property must be in the same state as when you moved in, minus “Fair Wear and Tear.”
- [ ] The “Photo Trail”: Take 50+ photos and videos of the empty, cleaned property. Focus on the oven, inside cupboards, and windowsills.
- [ ] Professional Cleaning: In 2026, many leases specify “professional carpet cleaning” if you had a pet. Keep your receipts!
- [ ] Wall Repairs: Use matching “touch-up” paint for scuffs. In 2026, landlords cannot claim for tiny pin-sized holes (from hanging pictures), but it’s safer to fill them with a $5 tube of filler from Bunnings.
- [ ] The Lightbulb Test: Replace any blown bulbs. Agents often charge $20–$50 per bulb if they have to hire a handyman to do it.
2. State-Specific Claim Hubs (2026)
Don’t wait for the agent to send you a form. In 2026, most states allow you to log in and start the process immediately after vacating.
| State | Authority | 2026 Process |
| NSW | Rental Bonds Online | Log in and click “Claim Bond.” The agent has 14 days to dispute it. |
| VIC | RTBA Online | You can initiate the claim. Disputes go to the new Rental Dispute Resolution Victoria (RDRV). |
| QLD | RTA Web Services | Use your QGov login to “Request a Refund” online. |
| SA | Residential Bonds Online | Initiate via your RBO account as soon as keys are returned. |
3. The “Fair Wear and Tear” Defense
In 2026, tribunals (like VCAT or NCAT) are strictly protecting tenants against “over-claiming.” You are not responsible for:
- Faded curtains or worn-down carpet from walking.
- Scuffs on floorboards from reasonable use.
- Plaster cracks caused by the building settling.
You ARE responsible for:
- Stains on the carpet or holes in the walls.
- Grime in the oven or mold in the shower that wasn’t there at the start.
- Unchecked garden weeds or rubbish left behind.
4. Strategic Timeline: The Final 7 Days
- 7 Days Out: Redirect your mail via Australia Post and settle final utility bills (Electricity/Gas/Water).
- 2 Days Out: Perform the “Deep Clean.” If you’re doing it yourself, use a checklist from Consumer Affairs or Fair Trading.
- Moving Day: Return all keys and get a receipt. Complete your Exit Condition Report and send it to the agent immediately.
- The “Key” Moment: As soon as the keys are in the agent’s hand, log in to your state’s bond portal and submit your claim for 100%.
5. What to do if they dispute?
If the agent claims $200 for “dusty blinds,” don’t panic. In 2026, the burden of proof is on the landlord.
- Request Evidence: Ask for photos and the original entry report.
- Negotiate: Offer to go back and clean the specific area yourself (if you still have access) or provide a lower quote for a repair.
- Lodge with Tribunal: If they are being unreasonable, let the 14-day “claim” period run out. They must pay to take you to a tribunal to prove their claim. Most agents will drop small claims rather than attend a hearing.
