1. Primary Phone Support (7:00 AM – 10:00 PM)
In 2026, the Study Melbourne phone line offers extended support beyond physical Hub hours.
- Toll-Free (Within Australia): 1800 056 449
- From Outside Australia: +61 3 9623 1512
- Availability: 7:00 AM – 10:00 PM, 7 days a week.
- Best For: General enquiries, booking legal appointments, and navigating non-urgent student issues.
2. Specialized After-Hours Support (Overnight)
If you require assistance during the “overnight” window (10:00 PM – 7:00 AM), Study Melbourne directs students to specialized state and national services:
| Need | Service | Contact Number (24/7) |
| Medical Advice | NURSE-ON-CALL | 1300 60 60 24 |
| Crisis / Mental Health | Lifeline | 13 11 14 |
| Housing / Homelessness | Victorian Housing Line | 1800 825 955 |
| Legal / Crime | Victims of Crime | 1800 819 817 |
| Life-Threatening | Triple Zero | 000 |
3. The 2026 “Ask Izzy” Digital Tool
If the Hub is closed and you prefer not to call, Study Melbourne officially recommends the Ask Izzy mobile-optimized website.
- What it does: Connects you with over 350,000 services including food relief, emergency housing, and health clinics.
- 2026 Data Bonus: If you are a Telstra or Vodafone customer, you can access Ask Izzy even if you have $0 credit or no data on your plan.
4. Cultural & Language Support
If you need after-hours help in your preferred language, you can use the Translating and Interpreting Service (TIS National).
- The Process: Call 131 450 at any time. Ask them to call the Study Melbourne number (1800 056 449) and they will act as a free bridge between you and the support staff.
