1. The “Golden Rule” of 2026 Documentation
In 2026, Convera’s verification is largely automated. If your document doesn’t show the “Total Cost” (including all fees), the AI will auto-reject it. You are not just matching an exchange rate; you are matching the final amount of local currency required to settle the AUD invoice.
2. What Documents Does Convera Require for a Price Match?
The “Proof of Evidence” checklist to guarantee your tuition savings.
Finding a better rate at your local bank is only half the battle. To win a Convera Price Promise claim, you must submit “Supporting Evidence” that meets four strict criteria. Here is exactly what you need to provide.
Document 1: The Official Convera Quote
Before you go to your bank, you must have an active Convera quote.
- What it must show: The Reference Number, the AUD amount, and the Total Local Currency amount (e.g., INR or AED).
- Validity: This document must be dated the same business day as your bank quote.
Document 2: The Bank “Comparison” Quote
This is where most claims fail. A screenshot of Google or a currency converter app is not valid.
- Accepted: A formal letter from your bank, a screenshot of your logged-in online banking portal, or a scanned “Foreign Exchange Quote” on bank letterhead.
- The “Total Cost” Requirement: The document must explicitly state:
- The Exchange Rate offered.
- Any “Telegraphic Transfer” (TT) or “Swift” fees.
- Any local taxes (like GST in Australia or TCS in India).
If these fees aren’t visible, Convera will assume they exist and add them to your bank’s price, often making it more expensive than theirs.
Document 3: The Time & Date Stamp
Currency markets fluctuate by the second.
- Requirement: Your bank quote must show a timestamp or date that matches the date on your Convera instructions. In 2026, Convera generally allows a 2-hour window between the bank quote and the claim submission.
3. 2026 “Evidence” Checklist: Do’s vs. Don’ts
| Feature | ✅ ACCEPTED EVIDENCE | ❌ REJECTED EVIDENCE |
| Source | Retail Bank (HDFC, SBI, ADCB, NAB) | Google, XE.com, or Currency Apps |
| Format | PDF or Clear High-Res Screenshot | Low-res photos or “handwritten” notes |
| Identity | Payer’s name must be visible | Anonymous quotes or public “rates” pages |
| Fees | All-inclusive “Final Amount to Pay” | “Interbank” rates without local fees |
4. How to Submit Your Documents
- Fill the Intake Form: Go to the Convera Inquiry Form and select “Price Promise” as your inquiry type.
- The “Follow-Up” Email: Once you submit the form, Convera sends an automated email. This is where you reply with your attachments.
- Wait for the New Instructions: If approved, do not use your old PDF. You will receive a fresh set of instructions with the lower, matched price.
5. Why Claims Get Rejected in 2026
- “Third-Party” Providers: You cannot use Wise, Revolut, or BookMyForex for a price match. Convera only matches traditional “Brick and Mortar” banks.
- Card Payments: The Price Promise is strictly for Bank Transfers. If you are paying by Credit Card, you are ineligible for a rate match.
- Instruction Already Sent: If you have already clicked “I have sent the funds” or instructed your bank to transfer, it is too late to claim a Price Promise.
