In 2026, the link between Bupa Medical Visa Services (MVS) and the Department of Home Affairs is entirely digital via the eMedical system. Tracking your results is no longer a guessing game; you can monitor the transition from “Examined” to “Submitted” to “Cleared” using two specific online portals.

1. The Two-Step Tracking System

To get a full picture of where your results are, you must check both the clinic’s submission status and the Department’s receipt status.

Step 1: Use the eMedical Client Portal (Clinic Status)

This is the fastest way to see if Bupa has actually finished their work.

1. Go to the eMedical Client Login.
2. Enter your HAP ID, Family Name, and Date of Birth.
3. Click ‘Save and Print Information Sheet’.
   • “In Progress”: If it says “The status of an individual examination will not appear as complete until your case has been submitted,” Bupa is still reviewing your file.
   • “Submitted”: If it says “Your eMedical case has been submitted to the Department,” Bupa has sent the data. 

Step 2: Check ImmiAccount (Department Status)

Once submitted, you must check if the Department has cleared you.

1. Log into your ImmiAccount.
2. Click ‘View Details’ on your application.
3. Navigate to the ‘Health Assessment’ tab.
4. Look for the status “Health clearance provided”. This is the final confirmation that you have met the health requirement.

2. 2026 Turnaround Times

Bupa results usually move through the system within the following windows:

3. What to Do if Results are Delayed

If your status hasn’t moved to “Submitted” after 7 business days, take these actions:

• Check for “884 Letters”: Look in your email or ImmiAccount for an “Opinion of a Medical Officer of the Commonwealth” (Letter 884). This means they need more info or a specialist report. 
• Contact Bupa MVS: Call 1300 794 919. Ask specifically: “Has my eMedical case been submitted to Home Affairs?”
• Pathology Request: If you need the raw results for your own records (e.g., for work as a nurse or doctor), you must fill out the Bupa Pathology Request Form online, as results are not automatically emailed to you. 

4. 2026 Pro-Tip: The “QR Verification”

In 2026, your eMedical Information Sheet contains a secure QR code. You can scan this with your phone to see a real-time timestamp of when the clinic uploaded your results. If a Case Officer asks for “Proof of Health,” uploading a scan of this “Submitted” sheet is the best evidence you can provide.