In 2026, the eMedical system is natively integrated with ImmiAccount. Because the clinic uploads your results directly to the Department of Home Affairs’ secure server, you do not need to “send” a file. However, there is a specific manual step you must take to ensure a Case Officer is alerted to continue processing your application.

1. The “I Have Provided Information” Button

If you received a Section 56 Request for Information (RFI) asking for your medicals, simply having the clinic upload them isn’t enough to “close” the request in the system.

1. Log in to ImmiAccount.
2. Open your application.
3. Navigate to the ‘Attach Documents’ section. 
4. Find the button: Look for a button labeled “I have provided information” (or “Information Provided”).
5. Click it: This sends an automated notification to your Case Officer that all requested items (including the medicals they requested) are now available for review.

2026 Tip: You only need to click this once. Clicking it multiple times will not speed up the process and can occasionally cause “system jitter” in your application status.

2. If You Didn’t Get a Request (Auto-Sync)

If you completed your medicals before a Case Officer asked for them (proactive medicals), the process is even simpler:

• No Action Needed: The system uses your HAP ID to automatically link the results to your application.
• Verification: Check the “View health assessment” link inside your ImmiAccount. If it says “Health clearance provided,” the Department has received and finalized the results. No notification is necessary. 

3. Dealing with “Action Required” Status

Sometimes, ImmiAccount continues to show “Action Required” even after Bupa or your Panel Physician says they have submitted the results.

• The 48-Hour Sync: In 2026, there is a small delay between the clinic’s server and the Department’s database. Wait 2 business days before worrying.
• Manual Attachment: You cannot upload the results themselves, but you can upload a scan of your eMedical Information Sheet (the one with the “Submitted” status) under the “Health, Evidence of” category. This acts as a secondary notification to the Case Officer that the digital file is waiting for them.

4. 2026 Notification Checklist

5. Summary: The Golden Rule of 2026

Do not email your Case Officer or the Global Service Centre just to say your medicals are done. They will ignore these emails as the eMedical system is designed to handle the notification automatically. Your only “manual” job is the “I have provided information” button if an RFI was issued.