1. What is the 106 Service?

The 106 service is a toll-free, text-based emergency number. It is not for standard mobile SMS; it is designed specifically for people using a Teletypewriter (TTY) or a computer with TTY-imitation software.

• Priority Access: 106 calls are given the highest priority over all other National Relay Service calls.
• 24/7 Availability: Like 000, it is available 365 days a year.
• Direct Connection: You are connected to a Relay Officer who stays on the line to type your words to the 000 operator and vice versa.

2. How to Use 106 (Step-by-Step)

1. Dial 106 from your TTY device.
2. Type the service you need:
   • PPP for Police
   • FFF for Fire
   • AAA for Ambulance
3. Wait for the Relay Officer: They will dial the service for you and stay on the line.
4. Confirm your location: Because TTY is connected to a fixed landline, your location is usually automatically sent, but the officer will ask you to confirm the exact address.

3. Other Relay Options for Mobile & Internet (2026)

If you do not have a TTY device, you can still reach emergency services using other NRS channels. In 2026, these options are faster and more reliable due to updated network rules:

• SMS Relay: Text 0423 677 767. Your message should include “000,” the service you need (Police/Fire/Ambulance), your name, and your exact location. Type “GA” (Go Ahead) at the end of every message.
• Internet/App Relay: If using the NRS App or website, click the red “Call 000” button. You do not need to be logged in to use this in an emergency.
• Voice Relay (Speak and Listen): Dial 1800 555 727 and ask for Triple Zero (000). This is for people who can speak but have difficulty being understood over the phone.

4. The “Silent 000” Protocol

If you are unable to hear or speak and find yourself calling 000 from a standard mobile or landline (not the 106 service):

• Don’t hang up: The operator will listen for noises.
• The “55” Rule: If you are on a mobile and cannot speak, the operator may ask you to press ’55’ on your keypad. This confirms you are in a real emergency and need help but cannot talk.

5. Crucial 2026 Network Update

As of late 2025/early 2026, new Australian telecommunications rules require all providers to “wilt” (shut down) base stations that lose core connectivity. This forces your phone to “camp on” to any other available network to ensure your emergency text or call goes through, even if your specific provider is having an outage.

Safety Checklist

• Save the SMS Relay Number: Add 0423 677 767 to your contacts as “Emergency SMS.”
• Update your NRS App: Ensure you have the latest 2026 version for the fastest “Call 000” button response.
• Test your TTY: Periodically check that your TTY device is connected and functioning on your landline.