1. National Roadside Assistance Directory

In Australia, roadside assistance is primarily managed by state-based “Auto Clubs.” Most offer reciprocal rights, meaning if you are an NRMA member from NSW but break down in Victoria, RACV will still come to help you.

Pro Tip: Almost all major state clubs use 13 11 11. Save this in your phone as “Roadside Assist.”

2. Accident vs. Breakdown: Who to Call First?

The number you dial depends entirely on the situation:

• Life-Threatening Accident: Call Triple Zero (000) immediately if anyone is injured or there is a fire/hazard.
• Non-Urgent Accident (Blocked Road): Call the Police Assistance Line (131 444).
• Mechanical Breakdown: Call your Roadside Assistance (e.g., NRMA/RACV) or your insurance provider if it’s included in your policy.
• Highway/Motorway Issues: Many states have specific incident lines (e.g., 13 19 40 in QLD or 131 700 in NSW) to report debris or breakdowns blocking traffic.

3. What to do if you have a Car Accident (2026 Checklist)

If you are involved in a collision, follow these 2026 legal requirements:

1. Stop & Secure: Pull over safely, turn on hazard lights, and check for injuries.
2. Exchange Details: You must exchange:
   • Full name and address.
   • Vehicle registration (number plate).
   • Phone number.
   • Insurance company name.
3. Document the Scene: Use your phone to take photos of the damage to both cars, the road signs, and the position of the vehicles.
4. Police Report: In most states, you must report the accident to the police within 24 hours if there are injuries or if the damage exceeds a certain dollar value (usually $3,000).

4. No Membership? You Can Still Get Help

If you haven’t joined an auto club yet but find yourself with a flat tyre:

• “On-the-Spot” Joining: Most clubs like RACQ or NRMA allow you to join over the phone when you break down.
• The Surcharge: Expect to pay an “Immediate Service Fee” (usually between $100 and $150) on top of your annual membership fee.
• Insurance Add-ons: Check your car insurance app (AAMI, Youi, Budget Direct). Many 2026 comprehensive policies include a “Roadside Assist” toggle you might have already paid for.

5. Safety First: The “Broken Down” Protocol

• Exit Left: If possible, always exit your car from the passenger side (the side away from traffic).
• Stay Visible: Turn on your hazard lights. In 2026, many newer cars also have an “Emergency SOS” button near the rearview mirror—press this if you are in a high-speed zone.
• Don’t Walk for Help: On Australian motorways, it is extremely dangerous to walk. Stay with your vehicle until the yellow patrol van or a tow truck arrives.

Summary Checklist

• Save 13 11 11 in your phone.
• Download your Auto Club’s app (it uses GPS to find you automatically).
• Check your insurance policy to see if Roadside Assist is already included.
• Keep a high-visibility vest and a torch in your glovebox.