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If your medical results have been stuck for months in 2026, contacting the Department of Home Affairs is possible, but it must be done strategically. The Department generally will not provide updates if your application is still within Standard Processing Times, which in 2026 are strictly monitored via the new Real-Time Tracking Portal.
In 2026, the Department uses a "tiered" approach to inquiries. You should only contact them if:
The primary point of contact is the GSC. Be prepared for long wait times, especially on Mondays.
If the link between Bupa and your application seems broken (i.e., the clinic says "Submitted" but ImmiAccount says "Action Required"), use the Digital Service Technical Support Form.
Before calling, check if one of these 2026 "delay triggers" is active:
If you are truly stuck beyond standard times, follow this order:
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