1. Primary Support Contact: Study Melbourne Hub
The Hub is a free, confidential service for all international students in Victoria.
- Toll-Free (Within Australia): 1800 056 449
- Calling from Overseas: +61 3 9623 1512
- Operating Hours:
- General Enquiries: Monday to Friday, 9:00 AM – 5:00 PM.
- 24/7 Support: The 1800 number is available around the clock for after-hours emergency support.
- Email: info@studymelbourne.vic.gov.au
- Address: 17 Hardware Lane, Melbourne VIC 3000.
2. “We Speak Your Language” (Interpreter Service)
If you are more comfortable speaking in your native language, you can access a free interpreter.
- Phone: 131 450 (Translating and Interpreting Service – TIS National).
- Instructions: Call 131 450 and ask them to call the Study Melbourne Hub on 1800 056 449.
3. Emergency & Specialised Contacts (2026)
| Service | Nature of Support | Contact Number |
| Emergency Services | Life-threatening / Police / Fire | 000 |
| Nurse On Call | Non-emergency medical advice | 1300 60 60 24 |
| Lifeline | 24/7 Crisis support & Suicide prevention | 13 11 14 |
| Tenants Victoria | Legal help for rental/housing issues | (03) 9416 2577 |
| 1800RESPECT | Sexual assault & domestic violence | 1800 737 732 |
4. 2026 “Pro-Tips” for Getting Support
- University-Specific Support: If your issue is academic or related to your specific campus (e.g., student ID, course enrolment), contact your university’s International Student Advisor first. For example, Victoria University (VU) international support is available at +61 3 9919 1164.
- Legal Aid: For workplace exploitation or underpayment, you can specifically request the International Student Employment and Accommodation Legal Service through the Study Melbourne Hub. This service is free and will not affect your visa.
- App-Based Support: Ensure you have the Study Melbourne and your OSHC Provider apps downloaded. Many insurers (like Bupa or Allianz) offer 24/7 video GP consultations which are often $0 for students.
