If you are a support worker in Australia, you have likely looked into both Mable and Hireup as ways to build your client base. Both platforms are market leaders in the NDIS (National Disability Insurance Scheme) space, connecting support workers with individuals who need assistance.

A common question for contractors is whether you are allowed to juggle both platforms at the same time. The simple answer is yes—you can absolutely work for both Mable and Hireup simultaneously.

Understanding Your Work Status

Both Mable and Hireup operate on an “independent contractor” model. In the eyes of the Australian tax system and the platforms themselves, you are a self-employed business owner, not an employee of either company.

Because you are an independent contractor, you are generally free to:

• Set your own working hours and availability.
• Choose which clients you accept on either platform.
• Work for other agencies, private clients, or competing platforms simultaneously.

There are no “exclusivity clauses” in the standard terms of service for either Mable or Hireup that prevent you from using the other. In fact, many successful support workers find that balancing both platforms helps them maximize their income and maintain a more consistent schedule.

The Benefits of Dual-Platform Support

Working for both Mable and Hireup can provide several strategic advantages:

• Expanded Client Reach: Different clients prefer different platforms. By being visible on both, you double your potential reach and are more likely to find clients whose needs and personalities align with your skills.
• Income Stability: If one platform has a “quiet” period or a change in demand, having an active profile on the other ensures you have a backup flow of potential work.
• Skill Diversification: You may find that Hireup clients have a different range of support needs compared to Mable clients. Working across both can help you gain a wider breadth of experience, which makes you a more attractive candidate for future work.
• Customizable Rates: While both platforms offer guidance on pricing, you are essentially setting your own rates. Working both allows you to see how your profile compares across different ecosystems and helps you price your services competitively.

Practical Tips for Managing Both Platforms

While it is legal and allowed, managing two profiles requires organization. Here is how to keep your support business running smoothly:

• Manage Your Availability Calendar: This is the most critical step. If you accept a shift on Mable, ensure you immediately update your availability on Hireup (and vice-versa). Failing to do this can lead to “double-booking” or the need to cancel on a client, which negatively impacts your ratings on both platforms.
• Separate Your Invoicing and Tax: As a contractor, you are responsible for your own taxes. Keep clean records of your income from both platforms. Since they are both independent platforms, they will provide separate payment summaries, so use a dedicated spreadsheet or accounting software to track your total earnings.
• Review Platform-Specific Rules: While both platforms are NDIS-aligned, they have their own internal policies regarding conduct, professional boundaries, and communication. Always refresh your memory on the individual “Community Guidelines” or “Terms of Service” for each platform to stay compliant.
• Professional Boundaries: Never try to move a client from one platform to another to “avoid fees.” Both Mable and Hireup have strict policies against “platform poaching,” and attempting this can result in your account being permanently deactivated on both platforms.

The Bottom Line

Working for both Mable and Hireup is a smart business move for many Australian support workers. It provides freedom, flexibility, and a stronger safety net for your income. As long as you remain organized with your scheduling and professional in your conduct, you can successfully grow your support career across both networks.

Disclaimer: This information is for general guidance and educational purposes only. Always check the current Terms of Service on the official Mable and Hireup websites, as policies can change. If you have questions about your tax obligations as an independent contractor, consult with an accountant.