How the “Freeze” Rule Works
The moment you realize your card is missing, you must act to lock the balance. Here is the protection timeline:
1. The 24-Hour Lockdown
Once you log into the ISTP Portal and report the card as stolen, the card is electronically blocked across the entire Victorian network within 24 hours.
- The Protection: Any “myki Money” or remaining “Pass Days” are frozen at the value they held the moment you hit the report button. If a thief tries to use the card after this 24-hour window, the reader will show “Invalid” and the gates will not open.
2. Freezing Your “Time”
Unlike a standard myki where a pass keeps ticking down even if you don’t use it, a reported ISTP pauses the calendar.
- Example: If you have 200 days left on your 365-day pass and you report it stolen today, those 200 days are “banked.” They will stay in the system until your replacement card arrives. The clock only starts ticking again when you “Touch On” with the new card.
3. Myki Money Protection
If you had extra cash (myki Money) on the card for V/Line trips or snacks, that balance is also transferred to your new card. However, PTV generally does not refund any money spent by a thief before you reported it stolen, so speed is essential.
Action Plan: If Your Card is Stolen Today
- Report it immediately: Log into the International Student Travel Pass website and select “Report Lost/Stolen.”
- Do not use a standard refund form: Requesting a refund is permanent and cancels the pass. Only use the “Replacement” option to keep your remaining days.
- Check your digital wallet: If you were using a Mobile ISTP (on your phone), you can often “Remove” the card from your old device via iCloud or Google Find My Device, which protects the balance instantly.
2026 Relevancy Update: The “April 2026” Safety Net
If your card is stolen in April 2026, remember that the Metro Tunnel Celebrations mean travel is free for the entire month.
- The Good News: You don’t need a card to travel right now.
- The Strategy: Report your card stolen today to freeze your days, but don’t stress about the 3-week replacement wait—you can still ride the trains for free until May 1st while you wait for the mail.
