Losing your visa grant number can feel stressful, especially when you need to access your conditions or work entitlements via the myVEVO app. However, because this is a common issue, the Australian Department of Home Affairs provides several reliable ways to recover your details.

Whether you are a student, a working holiday maker, or a permanent resident, you can usually retrieve your grant number without needing to contact an immigration agent.

1. Check Your “ImmiAccount”

If you lodged your application online, your grant number is likely saved securely in your account.

• Log in to your ImmiAccount.
• Locate the “Online Lodgement Summary” screen for your current visa.
• Your Visa Grant Number and Transaction Reference Number (TRN) are typically listed here.

2. Search Your Personal Correspondence

Your visa grant number was sent to you at the time of approval. Use the search bar in your email inbox to look for keywords like:

• “Visa Grant”
• “Department of Home Affairs”
• “Grant Notification Letter”
• Your specific visa subclass (e.g., “Subclass 482” or “Subclass 600”)

The grant notification letter is the “source of truth.” If you have a digital copy saved on your computer, phone, or in cloud storage (like Google Drive or iCloud), it is the fastest way to find the number.

3. Check the Australian ETA App (If Applicable)

If you are a holder of an Electronic Travel Authority (Subclass 601), your grant details are stored directly within the Australian ETA app. Check the app’s notification history or the confirmation email sent to you when your ETA was approved.

4. Contact the Department Directly

If you have checked your email and ImmiAccount but still cannot find your number, you can contact the Department of Home Affairs:

• Phone: You can call the Home Affairs service centre at 131 881 within Australia. They can provide your visa grant number over the phone once they have verified your identity.
• Request Form: If you are unable to call, you can submit the official VEVO Request for Reference Number Form online. The department will then email your reference details to you. Note that this can take up to 14 working days, so calling is usually faster if you are in Australia.

Important Tips for Accessing myVEVO

• Use the Right Number: Ensure you are using the grant number for your current visa. If you have had multiple visas, using a grant number from an expired visa will result in an error in the myVEVO app.
• Have Your Passport Ready: When you log into the myVEVO app, you will need your current passport number, date of birth, and nationality in addition to your visa grant number or TRN.
• Don’t Share Your Details: Be wary of third-party websites claiming to “find” your visa number. Only use the official .gov.au channels to retrieve your information.

Disclaimer: This information is for general guidance only. If you are experiencing technical difficulties or have an urgent need to verify your status for employment or travel, contacting the Department of Home Affairs service centre directly is the most reliable path.